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Christina – 2014zcm@gmail.com – 6478253551

Hello,
I would like to inform you about an experience that I had today at Jimmy the Greek Sherway Gardens location.

I ordered my food and paid for it as well as paying for a plastic bag. Then a man walked up to the counter and asked for a plastic bag and he was given the plastic bag for free. I said to the cashier, “how come I had to pay for my bag and he got his for free?’… They women behind the counter just looked at me and said he bought food. I then said I am paying customer as well. What is the difference? The employees just looked at me and said nothing. I proceeded to say, if you charge one person you should be charging everyone. Again they said nothing. I recieved no apology, there was no remorse for their actions, and they dismissed me as though I was wrong in this situation. I am fully aware that paying for a plastic bag is a provincial mandate and I was happy to pay for it, and I did. I did not ask for the money back for the bag. Where my issue lies is that they charged me for the bag and just gave the plastic bag to other man with no charge in front of my face. That was wrong! I was disgusted with the lack of remorse for their actions and no apology or valid justification for why they did this.

When I got home I called the location to speak with the manager and he was very augmentative and could not justify the actions of his employees. He was not listening to my concern about my customer service experience but was fixated on the fact that the bags cost 10 cents. I wasn’t disputing the cost of the bag. I paid for it and was happy to do so. Again, my issue was the customer service experience and the difference in service that I received as compared to other customers.

The manager then proceeded to hang up the phone on me. I cannot believe his actions! I am absolutely disgusted by the treatment the I received as a paying customer. I would like some follow up on this.

I am a regular customer at the Sherway Gardens location, and have spent a lot of money throughout the years at Jimmy the Greek.

Please contact me to resolve the issue.

Thank you,
Christina
647-825-3551

JIMMY THE GREEK

FIRST CANADIAN PLACE
100 KING STREET WEST, BOX 334,
TORONTO, ONTARIO, M5X 1E1

E: info@jimmythegreek.com

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